Privacy Policy

Last updated: March 26, 2026

This Privacy Policy explains how TrimTrend (“TrimTrend”, “we”, “us”, “our”) collects, uses, discloses, and otherwise processes information about you when you use our websites, mobile applications, and related services (collectively, the “Services”).

1. Who this policy applies to

This policy applies to visitors, customers booking services, service providers, brands, suppliers, and anyone else who uses the Services.

2. Information we collect

Information you provide

Account and profile details (e.g., name, email, phone number, username, business info, portfolio details).
Booking details (e.g., requested services, appointment time, notes you submit).
Messages and communications (e.g., messages with providers/suppliers and support).
Content you upload (e.g., photos/videos, reviews/ratings, posts, comments, and other user-generated content).
Customer support information (e.g., issue descriptions, attachments, and feedback).

Information collected automatically

Device and usage data (e.g., IP address, device identifiers, browser type, app version, pages viewed, actions taken, and timestamps).
Approximate location derived from IP address (and, where enabled on your device, precise location if you choose to share it).
Cookies and similar technologies (see “Cookies & similar technologies”).

Information from third parties

Payment providers (e.g., Stripe) may provide payment-related information (e.g., payment status, the last four digits of a card, and limited billing details). We typically do not receive full card numbers.
Authentication, analytics, and infrastructure providers may provide technical identifiers and event data to help us operate, secure, and improve the Services.

3. How we use information

Provide and operate the Services (e.g., create accounts, enable bookings, process orders, and facilitate messaging).
Process payments, prevent fraud, and handle refunds/chargebacks where applicable.
Personalize content and recommendations (e.g., suggested providers, products, or content).
Communicate with you (e.g., confirmations, reminders, service updates, and support responses).
Improve, debug, and develop the Services (e.g., analytics, testing, and feature improvements).
Protect safety and integrity (e.g., moderation, security monitoring, and abuse prevention).
Comply with legal obligations and enforce our terms and policies.

4. How we share information

We may share information in the following circumstances:

With other users as part of the Services: for example, when you book an appointment, certain details may be shared with the service provider (and vice-versa). Reviews, ratings, and public profile information may be visible to others.
With vendors and service providers: companies that help us run the Services (e.g., hosting, analytics, communications, payments). They are permitted to use information only to provide services to us.
For legal, safety, and security reasons: to comply with law, respond to lawful requests, protect rights, and investigate or prevent fraud and abuse.
Business transfers: if we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

We do not sell your personal information in the traditional sense. Some analytics/advertising practices may be considered a “sale” or “sharing” under certain privacy laws; see “Your choices & rights” below.

5. Cookies & similar technologies

We use cookies and similar technologies (like local storage and pixels) to keep you signed in, remember preferences, understand usage, and improve the Services.

You can control cookies through your browser settings. If you disable certain cookies, parts of the Services may not function properly.

6. Communications preferences

We may send transactional messages (e.g., booking confirmations, security alerts) that are necessary to provide the Services. Where available, you can opt out of promotional communications by using unsubscribe links or your account settings.

7. Data retention

We retain information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods can vary depending on the type of information and why it is processed.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no security system is impenetrable, and we cannot guarantee absolute security.

9. Children’s privacy

The Services are not directed to children, and we do not knowingly collect personal information from children under the age of 13 (or the age required by local law). If you believe a child has provided us information, contact us so we can take appropriate action.

10. International data transfers

We may process and store information in the United States and other countries. Where required, we take steps designed to ensure appropriate safeguards for cross-border transfers.

11. Your choices & rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing.

Account information: you can review and update some information in your account settings.
Delete your account: you may be able to request deletion through support. We may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention).
Opt out of certain data uses: you can limit cookies through browser settings; you may also have the right to opt out of certain analytics/advertising processing depending on jurisdiction.

12. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify you (for example, by posting an in-app notice or updating the “Last updated” date).

13. Contact us

If you have questions or requests about this Privacy Policy or our privacy practices, contact us at privacy@trimtrend.com.